Which of the following is NOT a primary function of business communication?
Correct!
Wrong :(
Answer - D) Manufacturing
2
What does BCC stand for in email communication?
Correct!
Wrong :(
Answer - B) Blind Carbon Copy
3
Which communication channel is considered the richest in terms of information richness?
Correct!
Wrong :(
Answer - A) Face-to-face communication
4
When writing a business email, which of the following should you avoid using?
Correct!
Wrong :(
Answer - A) Emoticons
5
What does ROI stand for in business communication?
Correct!
Wrong :(
Answer - A) Return on Investment
6
Which of the following is an example of non-verbal communication?
Correct!
Wrong :(
Answer - C) Handshake
7
What is the purpose of a subject line in an email?
Correct!
Wrong :(
Answer - C) To summarise the emails content
8
Which communication style focuses on relationships and collaboration?
Correct!
Wrong :(
Answer - C) Assertive
9
What is the primary purpose of a business report?
Correct!
Wrong :(
Answer - C) To inform the reader
10
Which of the following is NOT a component of the communication process?
Correct!
Wrong :(
Answer - D) Promotion
11
In a business setting, what does SWOT stand for?
Correct!
Wrong :(
Answer - B) Strengths, Weaknesses, Opportunities, Threats
12
Which of the following is an example of an informal communication channel in an organisation?
Correct!
Wrong :(
Answer - D) Watercooler conversation
13
What is the purpose of a business proposal?
Correct!
Wrong :(
Answer - B) To request funding or resources
14
Which of the following is an example of external communication?
Correct!
Wrong :(
Answer - C) Customer email
15
What is the primary goal of cross-cultural communication in business?
Correct!
Wrong :(
Answer - C) To enhance understanding and cooperation
16
Which type of communication is characterised by a one-way flow of information from sender to receiver?
Correct!
Wrong :(
Answer - D) Mass communication
17
Which communication channel is typically the fastest for conveying urgent information in a business setting?
Correct!
Wrong :(
Answer - B) Email
18
What is the primary purpose of a business letters salutation?
Correct!
Wrong :(
Answer - B) To convey greetings
19
Which of the following is a barrier to effective communication in a business organization?
Correct!
Wrong :(
Answer - C) Cultural diversity
20
In business communication, what does KPI stand for?
Correct!
Wrong :(
Answer - A) Key Performance Indicator
21
Which type of communication is most suitable for discussing confidential matters within an organisation?
Correct!
Wrong :(
Answer - C) Formal written communication
22
What is the purpose of a business meeting agenda?
Correct!
Wrong :(
Answer - B) To provide a structured plan for the meeting
23
Which communication medium allows for real-time interaction and collaboration among remote participants?
Correct!
Wrong :(
Answer - C) Video conferencing
24
Which of the following is a characteristic of effective feedback?
Correct!
Wrong :(
Answer - B) Timeliness
25
What does the acronym FAQ stand for?
Correct!
Wrong :(
Answer - A) Frequently Asked Questions
26
Which of the following is NOT a component of the communication process?
Correct!
Wrong :(
Answer - D) Suppression
27
In a business context, what does CRM stand for?
Correct!
Wrong :(
Answer - A) Customer Relationship Management
28
Which communication barrier occurs when a message is deliberately distorted to achieve personal goals?
Correct!
Wrong :(
Answer - D) Filtering
29
What is the primary purpose of a business memorandum (memo)?
Correct!
Wrong :(
Answer - C) To provide informal communication within an organisation
30
Which of the following is a characteristic of active listening?
Correct!
Wrong :(
Answer - C) Maintaining eye contact
31
Which of the following is an example of a non-verbal communication cue?
Correct!
Wrong :(
Answer - C) Facial expressions
32
Which of the following communication channels is considered the least formal?
Correct!
Wrong :(
Answer - D) Social media
33
What is the purpose of a cover letter when applying for a job?
Correct!
Wrong :(
Answer - A) To request an interview
34
Which of the following is a guideline for writing effective business emails?
Correct!
Wrong :(
Answer - D) Use a clear and concise subject line
35
Which type of communication is characterised by the sender providing information without expecting a response from the receiver?
Correct!
Wrong :(
Answer - B) Mass communication
36
What is the primary purpose of a business presentation?
Correct!
Wrong :(
Answer - B) To convey information and persuade the audience
37
What is the purpose of the CC (Carbon Copy) field in an email?
Correct!
Wrong :(
Answer - B) To send a courtesy copy to additional recipients
38
Which of the following is an example of a formal communication channel within an organisation?
Correct!
Wrong :(
Answer - B) Intranet announcement
39
What is the primary purpose of an executive summary in a business report?
Correct!
Wrong :(
Answer - C) To summarise the reports key points
40
Which type of communication occurs between individuals at the same hierarchical level in an organisation?
Correct!
Wrong :(
Answer - C) Horizontal communication
41
What is the primary purpose of a business agenda?
Correct!
Wrong :(
Answer - B) To provide a structured plan for the meeting
42
In the context of business communication, what does ROI stand for?
Correct!
Wrong :(
Answer - C) Return on Investment
43
Which communication channel is most suitable for delivering sensitive or complex information that may require immediate clarification?
Correct!
Wrong :(
Answer - C) Telephone call
44
Which of the following is NOT an example of a formal report?
Correct!
Wrong :(
Answer - B) Sales presentation
45
Which communication model describes communication as a linear process from sender to receiver?
Correct!
Wrong :(
Answer - B) Linear model
46
Which of the following is a common barrier to effective communication?
Correct!
Wrong :(
Answer - D) Noise and distractions
47
In business communication, what does ROI commonly refer to?
Correct!
Wrong :(
Answer - A) Return on Investment
48
Which type of communication is characterised by a two-way exchange of information?
Correct!
Wrong :(
Answer - B) Interpersonal communication
49
What is the primary purpose of an elevator pitch?
Correct!
Wrong :(
Answer - C) To quickly and concisely convey key information
50
What is the primary goal of feedback in the communication process?
Correct!
Wrong :(
Answer - C) To facilitate understanding and improvement
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Question. What is/Introduction of Business Communication
Answer. Business communication is the process of sharing information between people within and outside a company. Effective business communication is how employees and management interact to reach organizational goals. Its purpose is to improve organizational practices and reduce errors.