Interview and Employment Communication: Resume/CV, Cover Letter and Interview Skills

Table of Contents

• Meaning and importance of employment communication
• Resume vs CV (differences)
• Resume structure (sections and order)
• Resume writing tips (do’s and don’ts)
• Cover letter: purpose, structure and sample
• Types of interviews (basic)
• Interview preparation (before, during, after)
• Common interview questions and model points
• Non-verbal cues in interviews
• Professional etiquette and follow-up email
• Sample resume (simple template)
• Key terms explained
• Quick recap (1-minute revision)

Meaning and importance of employment communication

Employment communication includes all communication related to getting and offering jobs:

• resume/CV preparation
• cover letter/application
• interview communication
• follow-up and joining communication

Importance:

• creates first impression
• increases chances of selection
• shows professionalism and confidence

Resume vs CV (differences)

Resume structure (sections and order)

Common order:

• header (name + contact)
• objective/summary
• education
• skills
• projects/internship
• achievements
• extra activities

Resume writing tips (do’s and don’ts)

Do:

• keep it clear, concise and error-free
• use bullet points and action verbs
• highlight relevant skills and achievements
• use consistent formatting

Don’t:

• include false information
• write long paragraphs
• use informal email id
• add unnecessary personal details

Cover letter: purpose, structure and sample

Purpose: introduce yourself, match skills to job, request interview.

Structure:

• opening (position + reference)
• body (skills + evidence)
• closing (request interview + thanks)

Sample cover letter:

Date: 03 Jan 2026

To,
The HR Manager,
ABC Pvt. Ltd., City

Subject: Application for the post of Business Development Executive

Dear Sir/Madam,

I am writing to apply for the position of Business Development Executive as advertised. I have completed BBA (2025) and possess strong communication, presentation and client-handling skills.

During my internship, I assisted in lead generation and prepared weekly sales reports. I am confident that my skills and enthusiasm will contribute to your organisation’s growth.

I have attached my resume for your kind consideration. I would be grateful for an opportunity to attend an interview.

Yours faithfully,
Name
Mobile | Email

Types of interviews (basic)

• face-to-face
• telephonic
• video interview
• panel interview
• group interview

Interview preparation (before, during, after)

Before:

• study company and job role
• prepare answers for common questions
• revise resume and achievements
• practise speaking and body language

During:

• greet confidently
• listen carefully; answer clearly
• be honest and specific
• maintain eye contact and professional posture

After:

• send thank-you/follow-up email
• reflect and improve

Common interview questions and model points

• Tell me about yourself: education + strengths + goal.
• Why should we hire you?: match skills + attitude + willingness to learn.
• Strengths and weaknesses: strengths with examples; weakness with improvement plan.
• Why this company?: company research + alignment.

Non-verbal cues in interviews

• posture: sit straight
• handshake (if appropriate)
• eye contact
• smile and calm tone
• avoid fidgeting

Professional etiquette and follow-up email

• be punctual
• dress formally
• carry copies of resume
• avoid mobile phone distractions

Follow-up email should be short and polite.

Sample resume (simple template)

NAME
Phone | Email | City | LinkedIn (optional)

CAREER OBJECTIVE
A short 2–3 line statement about the role you want and what you offer.

EDUCATION
- BBA, College/University, Year, Percentage/CGPA
- 12th, Board, Year, Percentage

SKILLS
- Communication, MS Excel, Presentation, Teamwork

INTERNSHIP / PROJECTS
- Internship at Company (Duration)
  - Worked on lead generation and customer follow-up
  - Prepared weekly sales summary

ACHIEVEMENTS
- (Any relevant achievement)

PERSONAL DETAILS
- Date of Birth (optional), Languages, Address (optional)

DECLARATION
I hereby declare that the above information is true to the best of my knowledge.

Date:
Place:
Signature

Key terms explained

• Resume — short job-focused document.
• CV — detailed career history.
• Cover letter — application letter.
• Panel interview — multiple interviewers.

Quick recap (1-minute revision)

• Resume/CV + cover letter create first impression.
• Interview success needs preparation, clarity and good non-verbal cues.
• Always follow up politely.