Communication is the process of creating and sharing meaning through messages.
Business communication refers to the communication that takes place within a business organisation and between the organisation and its external stakeholders (customers, suppliers, government, public) to achieve business goals.
Exam-style definition: Business communication is the systematic exchange of information, ideas and feelings within and outside an organisation to support planning, coordination, decision-making and control.
Key idea: Communication is not only speaking or writing; it includes listening, understanding, and feedback.
Business communication is important because it enables an organisation to work as a coordinated system.
Communication is a cycle with clear elements.
Exam note: Communication is effective only when receiver understands the meaning intended by sender.
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Business communication helps smooth functioning by providing right information. It improves coordination between departments and supports decision-making. It reduces conflicts and improves teamwork and productivity.
Sender, encoding, message, channel, receiver, decoding, feedback, noise and context are elements of communication process (any six can be written).
Business communication is the process of sharing information between people within and outside a company. Effective business communication is how employees and management interact to reach organizational goals. Its purpose is to improve organizational practices and reduce errors.
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Communication is the process of creating and sharing meaning through messages.
Business communication refers to the communication that takes place within a business organisation and between the organisation and its external stakeholders (customers, suppliers, government, public) to achieve business goals.
Exam-style definition: Business communication is the systematic exchange of information, ideas and feelings within and outside an organisation to support planning, coordination, decision-making and control.
Key idea: Communication is not only speaking or writing; it includes listening, understanding, and feedback.
Business communication is important because it enables an organisation to work as a coordinated system.
Communication is a cycle with clear elements.
Exam note: Communication is effective only when receiver understands the meaning intended by sender.
A barrier is any factor that prevents the message from being understood correctly.
The 7 Cs are widely used exam points:
A manager emails a task to a team member.
Feedback is the response of receiver. It completes communication and helps correct misunderstanding.
Noise is any disturbance that reduces clarity of message. It can be physical (sound) or psychological (stress).
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Communication process explains how a message moves from sender to receiver and back through feedback.
Elements of the process:
Thus, communication is effective when feedback shows that the receiver understood the meaning intended by the sender.