Consumers do not behave the same way for all products. Sometimes they think deeply (buying a laptop), sometimes they buy out of habit (toothpaste), and sometimes they switch brands for variety (snacks).
This topic explains:
These ideas help marketers choose the right strategy—information-rich ads for complex purchases, reminders for habitual purchases, etc.
You should be able to:
In many purchases, especially family/organizational purchases, the person who pays is not always the person who uses. Roles differ because:
Understanding roles helps marketers target the correct person with the correct message.
Exam tip: Drawing this table gives quick marks.
Two key dimensions:
Different combinations produce four behavior types.
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Five buying roles are:
Example (smartphone): student initiates, friend influences, parent decides and buys, student uses.
Difference:
Complex buying needs detailed evaluation; dissonance-reducing needs reassurance after purchase.
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Consumers do not behave the same way for all products. Sometimes they think deeply (buying a laptop), sometimes they buy out of habit (toothpaste), and sometimes they switch brands for variety (snacks).
This topic explains:
These ideas help marketers choose the right strategy—information-rich ads for complex purchases, reminders for habitual purchases, etc.
You should be able to:
In many purchases, especially family/organizational purchases, the person who pays is not always the person who uses. Roles differ because:
Understanding roles helps marketers target the correct person with the correct message.
Exam tip: Drawing this table gives quick marks.
Two key dimensions:
Different combinations produce four behavior types.
Complex buying occurs when:
Occurs when:
Occurs when:
Occurs when:
Draw this matrix:
This is the most important diagram in this chapter.
If asked “Explain types of buying behavior”, write:
Short flow to write: Involvement + Brand differences → Type of buying behavior → Marketing strategy
If these notes helped you, a quick review supports the project and helps more students find it.
Complex buying behavior happens when consumers show high involvement and perceive significant brand differences. They spend time searching and evaluating because the purchase is costly and risky.
For complex buying, marketers must educate and reassure, not just remind.